FREQUENTLY ASKED QUESTIONS

How Can We Help You?

Find answers to common questions about our property management services, pricing, and processes

We offer comprehensive property management services including property inspections, maintenance coordination, contractor management, and administrative support. Our services include regular property monitoring, maintenance scheduling, vendor coordination, detailed reporting, and 24/7 emergency response coordination. We tailor our service packages to meet your specific property needs and management requirements.

Our service fees are transparent and straightforward. Full-service management starts at £149/month, and maintenance-only packages start at £79/month. These are fixed monthly service fees with no hidden charges. You can cancel anytime with proper notice. We provide detailed service fee breakdowns during your initial consultation based on your specific property and requirements.

We are based in Barnet, London, and primarily serve properties across the United Kingdom. Our office is located at 20 Cattley Close, Barnet, EN5 4SN. We manage residential properties of various types and sizes. Contact us to discuss your specific location and property management needs.

We believe in earning your business every month. There are no setup fees for our services, and we do not require long-term contracts. You can cancel anytime with proper notice. Our transparent pricing means you only pay the monthly service fee with no hidden costs or surprise charges.

We conduct regular property inspections based on your service package. Typically, we perform quarterly inspections for full-service management clients and provide detailed reports with photos. These inspections help identify maintenance issues early, document property condition, and keep you informed about your property status.

We have a 24/7 emergency coordination service for urgent issues like flooding, heating failures, or security concerns. For routine maintenance, requests are submitted through our system, and we coordinate with our network of vetted, licensed contractors. We handle all communication, scheduling, and quality oversight. You approve any repairs over a pre-agreed threshold, and we provide detailed documentation and invoices for all work performed.

You receive comprehensive monthly reports including maintenance updates and work orders, property inspection reports with photos, contractor activity summaries, and service documentation. All reports are accessible through our secure online owner portal 24/7, giving you complete visibility into property operations and service activities.

Absolutely! We offer flexible service packages to match your needs. You can choose full-service management, maintenance-only services, or inspection-only packages. We can also customize a service plan specifically for your situation. During your free consultation, we will discuss your goals and recommend the best service level for your property.

We work with a carefully vetted network of licensed, insured contractors and service providers. This approach ensures you get specialized expertise for each type of repair while maintaining competitive pricing. All contractors are thoroughly screened, and we supervise all work to ensure quality standards are met and work is completed properly.

Our monthly service fees cover all administrative, coordination, and management services we provide. Separate from our service fees are the actual costs of maintenance and repairs, contractor fees for work performed, and any specialized services you request. We coordinate all work on your behalf and always get your approval before arranging any significant services.

Getting started is simple! Contact us by phone at +44 7311 124100 or email at anitalesleylewis@outlook.com to schedule a free consultation. We will discuss your property, goals, and concerns, conduct a property assessment, provide a customized management plan and service pricing, and if you decide to proceed, we can typically begin managing your property within 1-2 weeks.

We maintain regular communication through multiple channels including monthly detailed reports, our secure online owner portal for 24/7 access to property information, email updates for important matters, and phone calls for urgent issues. You can also reach us anytime through our contact channels, and we respond promptly to all owner inquiries.

We focus on transparent service pricing with no hidden fees, personalized service tailored to each property owner's needs, proactive maintenance coordination to protect your property, detailed reporting and communication, and flexible service packages without long-term contracts. Our commitment is to provide professional, reliable property management services that give you peace of mind and keep your property well-maintained.

Still Have Questions?

We're here to help! Contact us for a free consultation and personalized answers to your property management questions