Refund & Cancellation Policy

This policy outlines general terms relating to cancellation and refunds. Specific terms may vary depending on the service agreement in place.

Please refer to your service agreement or contact us for details applicable to your circumstances.

Cancellation

Services may be cancelled in accordance with the terms set out in the service agreement. Notice periods may apply.

Cancellation requests should be submitted in writing by email or post. We will confirm receipt and process the request accordingly.

Refunds

Refunds may be considered where services have not been provided as agreed. Each case is assessed individually.

Refund requests should be made in writing with details of the circumstances. We aim to respond within a reasonable timeframe.

Where a refund is approved, payment will be made using the original payment method where possible. Approved refunds are typically processed within 14 business days. Processing times may vary depending on your payment provider.

Service Fees

Fees for services already provided are generally non-refundable. Fees for future periods may be refundable subject to the terms of the service agreement.

If services are cancelled mid-period, fees may be calculated on a pro-rata basis where applicable.

Third-Party Costs

Costs incurred from third-party suppliers or contractors are generally non-refundable. These costs are passed through at cost.

If you have concerns about third-party charges, please contact us to discuss the matter.

Changes to Services

If you wish to change the scope of services, please contact us to discuss options. Changes may affect pricing and terms.

We will confirm any changes in writing before they take effect.

Disputes

If you are dissatisfied with our services or have a dispute regarding cancellation or refunds, please contact us to discuss the matter.

We aim to resolve concerns informally where possible. If a resolution cannot be reached, you may have recourse to alternative dispute resolution or legal remedies.