Terms of Service

These Terms of Service ("Terms") govern your use of the services provided by Mulberry Court Management (deal) Limited ("we," "our," or "us"). By engaging our property management services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, please do not engage our services.

1. Services Provided

Mulberry Court Management provides residential property management services which may include:

• Property inspections and monitoring
• Maintenance coordination and contractor management
• Administrative support and documentation
• Emergency response coordination
• Regular reporting and communication

We are a service provider only. We do not handle rent collection, hold client funds, or manage financial transactions on behalf of property owners.

2. Service Fees and Payment

Service fees are set out in the service agreement or quotation provided to you. Fees vary based on the scope of services required.

Service fees are typically billed monthly in advance. Payment is generally due within 14 days of the invoice date, unless otherwise specified. Payment terms are stated on each invoice. We may accept payment by bank transfer or card payment where available. Card payments, if accepted, are processed by third-party payment service providers. We do not store card details on our systems.

Service fees cover our administrative, coordination, and management services only. Actual costs for maintenance work, repairs, and contractor services are separate and will be invoiced as incurred with your prior approval where reasonably practicable.

3. Invoicing

Invoices will be issued for our service fees and for approved maintenance work and contractor services where applicable.

All invoices will typically include:

• Description of services provided
• Service period covered
• Amount due and payment due date
• Payment instructions

Late payments may result in suspension of services. Additional charges may apply to overdue invoices in accordance with applicable law. Payment disputes do not automatically suspend payment obligations unless otherwise agreed in writing.

4. Service Agreement and Duration

Our services are typically provided on a month-to-month basis unless otherwise agreed in writing.

Services begin upon mutual agreement and completion of the initial property assessment. You will receive a service agreement outlining the specific services to be provided for your property.

5. Cancellation Policy

Either party may terminate services in accordance with the notice period set out in the service agreement. Notice must be provided in writing via email or postal mail.

Upon cancellation:

• You will be invoiced for services provided up to the cancellation date
• Any outstanding invoices must be paid in full
• We will provide final reports and documentation where reasonably practicable
• We will transfer relevant property information to you or your new service provider

We reserve the right to terminate services if payment is significantly overdue or if there is a material breach of these Terms, subject to applicable law.

6. Refunds and Cancellations

Refunds and cancellations are governed by our Refund & Cancellation Policy and the terms set out in your service agreement.

Please refer to those documents for full details on cancellation procedures, notice periods, and refund eligibility.

7. Client Responsibilities

As a client, you agree to:

• Provide accurate information about your property
• Grant necessary access to the property for inspections and maintenance where reasonably required
• Respond to requests for approval or information within a reasonable time
• Pay invoices in accordance with the payment terms stated
• Maintain adequate property insurance
• Comply with all applicable laws and regulations

8. Limitation of Liability

We provide coordination and administrative services only. To the extent permitted by law, we are not liable for:

• The quality or timeliness of work performed by third-party contractors
• Property damage or loss not caused by our negligence
• Delays caused by circumstances beyond our reasonable control
• Consequential or indirect losses

Subject to applicable law, our total liability for any claim arising from our services shall not exceed the total service fees paid by you in the 12 months preceding the claim. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9. Confidentiality

We will keep information about you and your property confidential, except as required by law or as necessary to provide our services. We will not share your information with third parties without your consent, except for service providers who assist us in delivering our services.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by email or through our website. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.